What is your policy on returns?
We find that we have remarkably low return rates and are proud of the high quality product we offer. However, we understand that there may be a case in which you need to return your order and we are more than happy to work with you to resolve this issue. If you are unhappy with your purchase and would like to receive a refund or store credit please contact us at firstname.lastname@example.org within 30 days of your purchase and a return mailing address will be provided. Exchanges will not be offered. All items purchased on sale, or using a promotional code, are final.
We will offer a refund or store credit for the cost of the item paid, but not the cost of shipping. You are responsible for all return shipping costs and we recommend that you send your return with a tracking number because Nanaka will not be responsible for lost returns. The product must be returned in the original packaging with the original packing slip, your name, and the reason for the return.
Upon our receipt of the returned product, a full refund or store credit minus the cost of shipping, will be issued promptly.
We only accept returns for items purchased through www.nanaka.co. If you purchased a Nanaka item from a retail partner, please contact that retailer directly.
How soon can I expect my order?
Our goal is to ship your order as quickly as possible. Please allow up to 2 business days for orders to process (if you order on Monday, your order should ship out on Tuesday or Wednesday), regardless of the shipping option selected. Orders are typically shipped within 1-3 days, but we do not guarantee a specific ship date. If you need your order by a specific date, please contact us. Please note that transit times for each shipping carrier may vary. MS Skincare is not responsible for any delay in delivery once your order has been picked up by a shipping carrier. Express shipping options and any other third-party fees are non-refundable.
Nanaka is proud to offer international shipping at reasonable and reduced rates to most anywhere in the world. However, international shipping can sometimes incur additional costs, i.e., taxes, customs duties and brokerage fees. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Please contact your local customs office for information.
We apologize in advance for any inconvenience. These fees are paid to your local carrier or government and are not collected by Nanaka and thus cannot be refunded. Nanaka will not pay for anything to be released from customs to you.
Nanaka offers free standard Shipping on all domestic orders of $30 and over.